GitLab CI/CD
A 4-environment pipeline (local, dev, staging, prod), automated deployments, tag versioning, secure backups. No uncontrolled manual intervention.
Application maintenance and takeover
Day-to-day support to secure what exists and build for the long term
Want to hand your platform's maintenance to a reliable partner? Wide takes over your application maintenance (TMA) with a service centre, SLAs tailored to your contract, demanding quality and security standards, and a controlled one-month handover.
A service centre,
four pillars
Our service centre rests on 4 complementary pillars, designed to guarantee the long-term stability, quality and scalability of your digital platform.
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Helping users get the most from the platform: training, assistance.
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Fixing every new defect according to the agreed SLA, to keep the platform in operational condition.
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Deployment of security patches and new versions, to keep the solution sustainable.
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Delivery of enhancements and new features of varying scale. A project mode can be set up depending on the size of the change.
Ticketing & SLAs:
a tailored level of service
SLAs are defined with you, based on your contract and the level of service you expect: response times, service hours, request criticality. For business-critical systems or systems subject to regulatory constraints, we provide 24/7 support on demand. You log an incident or a fix request in the request management system; Wide handles it according to its criticality and the service agreement, then shares the estimate and the planned production delivery date. Larger changes are handled separately, in project mode.
Our delivery
standards
Every delivery is checked, tested and secured before it reaches production.
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Review of proposed code by a team lead, to ensure best practices and code quality, notably security and maintainability.
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Continuous integration and deployment (CI/CD), with reports on code quality and security flaw detection.
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Training teams on company-wide security issues, and raising technical teams' awareness of best practices and OWASP risks.
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All our development environments are sovereign and secured; every access is logged and protected by two-factor authentication (ISO 27001 certification).
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Quality and security assurance plan, with a clear view of roles and responsibilities and of every procedure to follow in case of an incident.
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With experience across many cantonal banks and FINMA-regulated financial institutions, Wide and Talan treat compliance as a pillar of IT governance (data-flow review, forms and consents, anonymisation).
Performance
& experience
From design to go-live, the quality of the experience is measured, optimised and maintained.
WebPerf & Core Web Vitals
Continuous tracking of Google metrics (LCP, CLS, INP) in an iterative cycle: measure, recommend, implement, deploy.
WCAG accessibility
Built in from design on every component. Target: at least 80% on the Google Lighthouse Accessibility score.
Technical SEO
Semantic markup, heading hierarchy, mobile first, rendering-time optimisation, OpenGraph data. SEO is a standard, not a separate project.
AI changes the game
in your maintenance
Always with your agreement and within the constraints you set, we can put AI to work on your maintenance, at two levels.
AI-augmented maintenance
More quality, security and responsiveness
Wherever you allow it, our teams rely on AI in day-to-day application maintenance, to deliver better and faster.
- Documentation and specifications produced and kept up to date
- Security vulnerability tracking and automatic updates, for a better time-to-market
- Code reviews with suggested fixes: more quality and security
- End-to-end test automation, to secure every release
- Agents that proactively analyse logs to identify issues and reduce technical debt
Agentic maintenance
Part of the maintenance automated
Going further still: agents handle requests, from qualification to resolution.
- Qualification: each request is analysed, categorised and prioritised, and its impact assessed
- Specification: the response is described based on the project's code and history
- Resolution: the fix is prepared and tested, then submitted to our teams
- Agents that draw on knowledge bases: your project, its technologies and Wide's best practices
- Every fix is validated by our teams before going to production
A handover
in 4 phases
From takeover to operations, via industrialisation. Handover: 10 man-days, duration: 1 month.
Initialisation
Kick-off, RACI set-up, access to environments and VPN, QA and security plans (PAQ and PAS) in place, TMA organisation defined.
Transfer
Current-state review, code and security audit, transfer review and skills matrix, fixes backlog.
Calibration
Working CI/CD and deployment pipeline, SonarQube and Detectify in place (quality and security), calibrated SLAs (tools and workflow).
TMA start
Secured run with the target SLAs, ticket management, continuous monitoring (Oh Dear), continuous-improvement backlog.
Teams who master your technologies
For each technology, Wide has a dedicated service centre: teams who know their ecosystem inside out, supervised by our technical leads, supporting your platforms with the best practices and standards of each technology.
Your platforms supported over time
Industrialisation mindset
Long-term partnerships
Maintaining the fr.ch
platform and its minisites
A real-world TMA case for the State of Fribourg, after the redesign of its site.
Objectives and challenges
After the redesign, set up an arrangement to handle corrective, adaptive and evolutive maintenance of the digital platform.
Context
An agile project in 4-week sprints, covering corrective, evolutive and adaptive maintenance and related projects.
Solution
Our JIRA platform enables agile management (sprints, kanban). Maintenance is extended with continuous improvement, based on security, accessibility and log-observability audits.
- Public sector
- Drupal maintenance
We thank the Wide teams for their availability and sound advice since the FR.ch redesign. Their support and their ability to fit requested changes into the maintenance are greatly appreciated. The speed and quality of the Drupal services meet our expectations. We recommend them!
ICT Project Leader / Application Operation Manager
A Drupal Site Factory
for Equans and Colas
One shared foundation, deployed for two international groups and maintained over time.
Objectives and challenges
Unify the brand and digital experience internationally, while leaving local teams free to manage their content, and roll out each market's sites quickly.
Context
A Drupal Site Factory on Acquia that progressively hosts market and expertise sites, with a design system shared between Equans and Colas. Wide also maintains it.
Solution
A structured site factory with customisable templates that combine visual and technical consistency with localised content, to deploy faster without losing coherence.
- Industry
- Web Factory
With over a year of working with Wide since I joined the Equans Web Factory project, and 5 years of intense collaboration on building it, the agency has more than risen to the challenge of this ambitious project. With agility and rigour, Wide stands as an essential asset to the product's performance. Project management, development and maintenance are mastered in a complex environment, making our collaboration a real partnership beyond a mere service. Wide thus gives meaning to the added value of an agency.
Digital communication manager, Equans
- Industry
- Build & run
Very good support during the Build phase and also since the start of the run. A team that listens to needs, reacts quickly when there is a bug and, above all, is always ready to help where it can to make things easier with the client. A trusting relationship built together.
Head of digital and employer brand, Colas
An agency
of the group
Not an integrator stacking licenses. A partner who commits to the value delivered.
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Wide creative DNA
Premium UX/UI, co-design, attention to detail, your users feel it.
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Talan IS strength
Backend integration, IAM, security, cloud, your CTO sleeps better.
03
Swiss Romand expertise
Deep knowledge of the local business landscape, natively multilingual, FADP mastered.
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Technology pragmatism
Open source or vendor, cloud or on-prem, we choose what is right for you.
Let's talk
about your project
A platform to take over, a TMA to take back in hand? Our team replies within 48h.
Contact us
